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HELPDESK MANAGEMENT SOLUTION (eHELPDESK)

Experience best-in-class support ticketing

With a robust yet easy-to-use ticket management system, you can now categorize, prioritize and assign every query coming in from multiple support channels at ease, allowing you to deliver the support experience of a lifetime.

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Overview

Experience best-in-class support ticketing

With a robust yet easy-to-use ticket management system, you can now categorize, prioritize and assign every query coming in from multiple support channels at ease, allowing you to deliver the support experience of a lifetime.

Features

Key features of eHelpdesk are

  • Employee & Customer Maintenance with User Right Creation

  • Support Ticket capturing and processing with Escalation

  • Performance Monitoring and Reporting Tool

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About Us

RSolutions started off as an IT Solutions provider in Bangalore, India, in January 1999, in a modest way, and has grown steadily since then foraying into various domains like Custom Software Development, E-Commerce, Customer Relationship Management, Multimedia, Portals and Web-applications Development.

RSolutions was established by Badal Raja, having a prior experience of working with Technology companies. The company was created with the objective of providing optimized and cost-effective IT solutions, and committed to putting a smile on our customer’s faces.

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